At Lian Routes, we strive to ensure that you are completely satisfied with your purchase. However, if you receive a product that is defective or damaged, we offer a return and refund policy to address these issues.

1. Returns
We accept returns only for products that are damaged or defective upon arrival. If you receive a defective or incorrect item, please contact us within 7 days from the date of delivery to request a return. Returns for any other reasons, including change of mind, are not accepted.

To initiate a return, please email us at [email protected] with the following details:

• Order number
• A description of the issue (damaged or defective item)
• Clear photos of the product and packaging (if applicable)

2. Refunds
If your returned item is approved, we will issue a refund for the purchase price. Refunds will only be processed once we have received the returned product and confirmed that it meets the criteria for return. Please note that the refund will be processed via cash on delivery or through the method we used to receive payment.

3. Conditions for Returns
To be eligible for a return, the product must:

• Be in its original condition and packaging.
• Not have been used or altered in any way.
• Be returned within 7 days of receipt.

4. Shipping Costs
The customer is responsible for the return shipping costs, unless the item was damaged or incorrect. In such cases, we will cover the return shipping charges.

5. Processing Time
Once we receive your returned item, please allow up to 14 business days for the refund to be processed. The processing time may vary based on the nature of the return and the method of payment.

6. Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [email protected].